Privacy Policy

Last updated: 17 June 2026

1. Introduction

This Privacy Policy explains how FS&GE MEDICAL LIMITED, trading as FS&GE Medical, collects, uses, stores and protects personal information.

This policy applies when you:

  • visit our website at fsgemedical.co.uk;

  • contact us through our website;

  • contact us by email, telephone or post;

  • request product information, a quotation or consultancy services;

  • purchase products or services from us;

  • supply products or services to us;

  • otherwise communicate or do business with us.

We are committed to handling personal information fairly, lawfully and transparently in accordance with applicable UK data-protection law.

2. Who we are

This website is operated by:

FS&GE MEDICAL LIMITED
Trading as FS&GE Medical

Company number: 13008526
Registered in: England and Wales

Registered office:

9 Tigers Road
Fleckney
Leicester
LE8 8EG
United Kingdom

Email: fsgemedical@gmail.com
Telephone: +44 7747 799438

FS&GE MEDICAL LIMITED supplies medical and orthopaedic goods and provides consultancy services.

For the purposes of UK data-protection law, FS&GE MEDICAL LIMITED is the controller of the personal information described in this Privacy Policy.

3. Personal information we may collect

The personal information we collect depends on how you interact with us.

Information you provide directly

When you contact us, complete a website form, request a quotation or communicate with us, we may collect:

  • your first and last name;

  • your email address;

  • your telephone number;

  • your postal or delivery address;

  • the organisation or business you represent;

  • your job title or professional role;

  • information about the products or services you are interested in;

  • information included in your enquiry or message;

  • quotation, order and delivery information;

  • billing and invoicing information;

  • correspondence and records of our communications;

  • any other information you voluntarily provide.

Certain information may be required so that we can respond to your enquiry, prepare a quotation, fulfil an order or provide a requested service.

If you do not provide required information, we may be unable to respond fully or provide the requested products or services.

Customer, supplier and business-contact information

Where you are a customer, supplier, consultant, contractor or other business contact, we may collect:

  • business contact details;

  • company and trading information;

  • purchase orders and quotations;

  • contract and service information;

  • delivery and fulfilment details;

  • invoice and transaction records;

  • account and payment-status information;

  • records of meetings, telephone calls and correspondence;

  • information required to manage our business relationship.

Where payments are processed by a bank, payment processor or other third-party provider, that provider may process your payment details under its own privacy notice.

We do not normally need to retain complete payment-card details ourselves.

Information collected when you use our website

When you visit our website, certain technical information may be collected automatically, including:

  • your IP address;

  • browser type and version;

  • device type;

  • operating system;

  • approximate location derived from your IP address;

  • referring website or source;

  • pages viewed;

  • links followed;

  • the date and time of your visit;

  • website error and diagnostic information;

  • security and server-log information;

  • cookie preferences and consent choices.

Some of this information is collected through cookies or similar technologies. Further information is provided in our Cookie Policy.

4. Health and patient information

Our general website and contact form are not intended for submitting patient records or confidential clinical information.

Please do not send the following through our general contact form or an ordinary email:

  • identifiable patient information;

  • medical records;

  • medical reports;

  • clinical photographs;

  • health diagnoses;

  • treatment information;

  • NHS numbers;

  • information about an identifiable person’s physical or mental health.

Health information is classed as special-category personal data and requires additional protection.

Where a consultancy engagement genuinely requires sensitive or patient-related information, we will agree an appropriate and secure method of communication before that information is provided. Separate confidentiality, contractual and data-protection arrangements may apply.

If sensitive information is sent to us when it has not been requested, we may restrict access to it, securely delete it or contact the sender to arrange a more appropriate means of communication.

5. How we use personal information

We may use personal information for the following purposes.

Responding to enquiries

We may use your information to:

  • respond to questions or messages;

  • provide information about our products or services;

  • discuss your requirements;

  • arrange a telephone call or meeting;

  • prepare a quotation or proposal;

  • take steps requested by you before entering into a contract.

Our lawful basis will normally be taking steps at your request before entering into a contract.

Where you contact us on behalf of an organisation, our lawful basis may be our legitimate interests in responding to business enquiries and developing professional relationships.

Supplying products and services

We may use your information to:

  • process and manage orders;

  • supply products;

  • arrange deliveries;

  • provide consultancy services;

  • administer contracts;

  • communicate about an order or service;

  • provide customer support;

  • deal with product, delivery or account queries;

  • manage returns, complaints or after-sales matters.

Our lawful basis will normally be performing a contract or taking steps before entering into a contract.

Where the contract is with the organisation you represent rather than with you personally, we may rely on our legitimate interests in administering that business relationship.

Managing customers, suppliers and professional relationships

We may process information to:

  • manage customer and supplier accounts;

  • maintain contact records;

  • communicate with business contacts;

  • negotiate commercial arrangements;

  • monitor the performance of contracts;

  • manage ongoing professional relationships;

  • keep appropriate business records.

Our lawful basis is normally our legitimate interests in managing and developing our business.

Accounting and legal obligations

We may use information to:

  • issue and manage invoices;

  • maintain accounting and transaction records;

  • meet tax and financial-record obligations;

  • comply with regulatory requirements;

  • respond to lawful requests from public authorities;

  • establish, exercise or defend legal claims;

  • comply with other legal obligations.

Our lawful basis will normally be compliance with a legal obligation or our legitimate interests in protecting and administering our business.

Website operation and security

We may use technical information to:

  • operate and maintain the website;

  • keep the website secure;

  • identify technical faults;

  • prevent spam, fraud and misuse;

  • detect unauthorised access;

  • investigate suspicious activity;

  • maintain backups and system records;

  • record and respect cookie-consent choices.

Our lawful basis is our legitimate interests in operating a secure and reliable website and protecting our systems, business and website users.

Website analytics and cookies

Where analytics or other optional technologies are used, we may use information to:

  • understand how visitors use the website;

  • identify frequently visited pages;

  • measure website performance;

  • improve content and navigation;

  • diagnose technical problems.

Where consent is legally required, optional cookies and similar technologies will only be activated after you have given consent.

You may change or withdraw your cookie consent through the cookie settings available on the website.

Marketing communications

We may use your contact details to provide information about relevant products or services where:

  • you have requested the information;

  • you have expressly consented to receive marketing;

  • we have an existing business relationship and the law permits us to contact you; or

  • we otherwise have a lawful basis to do so.

You may opt out of marketing communications at any time by:

We may retain limited information on a suppression list after you opt out to ensure that we continue to respect your request.

Messages directly connected with an enquiry, contract, order, delivery or existing service are service communications and are not normally considered marketing.

6. Our lawful bases

Depending on the circumstances, we rely on one or more of the following lawful bases.

Contract

Processing is necessary to:

  • take steps at your request before entering into a contract; or

  • perform a contract with you.

This may apply when you request a quotation, place an order or engage our services.

Legal obligation

Processing is necessary for us to comply with a legal requirement, such as taxation, accounting or regulatory obligations.

Legitimate interests

Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include:

  • responding to business enquiries;

  • managing customers, suppliers and professional contacts;

  • operating and improving our business;

  • administering commercial relationships;

  • protecting our website, systems and users;

  • preventing fraud, spam and misuse;

  • maintaining appropriate business records;

  • recovering debts;

  • establishing, exercising or defending legal claims.

Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and balance our interests against the rights and reasonable expectations of the individuals concerned.

Consent

We may rely on consent for:

  • optional cookies;

  • certain analytics technologies;

  • some marketing communications;

  • other processing where consent is specifically requested.

You may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

7. Information obtained from other sources

We obtain most personal information directly from the individual concerned.

However, we may sometimes receive business-contact information from:

  • your employer or organisation;

  • a colleague;

  • a customer or supplier;

  • a distributor or business partner;

  • a professional adviser;

  • publicly available business or professional sources;

  • correspondence connected with a proposed or existing business relationship.

Where required, we will provide appropriate privacy information when we first communicate with you or within the legally required period.

8. Sharing personal information

We may share personal information where reasonably necessary with:

  • website-hosting providers;

  • IT support and website-maintenance providers;

  • email and communication providers;

  • website-security, backup and caching providers;

  • cookie-consent and analytics providers;

  • product manufacturers, suppliers or distributors;

  • couriers, delivery companies and logistics providers;

  • banks and payment-service providers;

  • accountants, insurers, solicitors and other professional advisers;

  • consultants, contractors and service providers working on our behalf;

  • regulators, courts, law-enforcement agencies and public authorities;

  • debt-recovery or fraud-prevention providers where necessary;

  • a purchaser, investor or adviser in connection with a proposed sale, merger, restructuring or transfer of the business.

Where service providers process personal information on our behalf, we require them to protect the information and use it only for the agreed purpose.

Some third parties, such as banks, delivery companies and professional advisers, may act as independent controllers and process information under their own privacy notices.

We do not sell personal information to third parties.

9. International transfers

Some service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we take reasonable steps to ensure that the transfer is protected by an appropriate legal safeguard.

Depending on the provider and destination, safeguards may include:

  • UK adequacy regulations;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved standard contractual clauses;

  • contractual and technical protections;

  • another lawful transfer mechanism permitted under UK data-protection law.

You may contact us for further information about safeguards applying to your personal information.

10. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our usual retention approach is as follows:

General enquiries

Enquiries that do not lead to an order, contract or ongoing business relationship will normally be retained for up to 24 months after the last meaningful communication.

Customer, supplier and consultancy records

Records connected with customers, suppliers, contracts, orders or consultancy engagements will normally be retained for the duration of the relationship and for up to six years afterwards.

Financial and transaction records

Invoices, transaction records and information required for accounting or tax purposes will normally be retained for at least the period required by applicable financial and taxation laws.

Marketing records

Marketing information will be retained until you unsubscribe, withdraw consent or object to marketing.

We may retain minimal contact information on a suppression list after an opt-out so that we do not contact you again for marketing purposes.

Cookie and consent records

Records of cookie choices or other consents may be retained for as long as reasonably necessary to demonstrate compliance and respect your preferences.

Website and security information

Technical logs and security information are retained according to their purpose, the level of security risk and the configuration of our website and service providers.

They may be retained for longer where necessary to investigate suspected fraud, misuse, unauthorised access or a security incident.

Complaints and legal claims

Information relating to complaints, disputes or legal claims may be retained until the matter has been concluded and for any additional period required to comply with legal limitation periods.

We may retain information for longer where required by law, regulation, litigation, an investigation or another legitimate legal reason.

When information is no longer required, it will be securely deleted, anonymised or access to it will be appropriately restricted.

11. How we protect personal information

We use reasonable technical and organisational measures designed to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • alteration;

  • inappropriate disclosure;

  • misuse;

  • destruction.

Measures may include:

  • password and account-access controls;

  • encrypted website connections;

  • website and server-security measures;

  • software and plugin updates;

  • security monitoring;

  • backups;

  • limiting access to people who reasonably require it;

  • using reputable service providers;

  • staff or contractor confidentiality obligations.

No website, email service or method of internet transmission can be guaranteed to be completely secure.

You should avoid sending highly sensitive, confidential or patient-identifiable information through an ordinary website contact form or unencrypted email.

12. Your data-protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

Access

You may ask whether we process your personal information and request a copy of the information we hold about you.

Rectification

You may ask us to correct inaccurate information or complete information that is incomplete.

Erasure

You may ask us to delete your personal information in certain circumstances.

This right does not apply where we are legally required or otherwise permitted to retain the information.

Restriction

You may ask us to restrict how we use your personal information in certain circumstances.

Data portability

Where processing is based on consent or contract and carried out by automated means, you may have the right to receive information you provided in a structured, commonly used and machine-readable format.

Objection

You may object to processing based on legitimate interests in certain circumstances.

Marketing objection

You have an absolute right to object to the use of your personal information for direct marketing.

If you object to direct marketing, we will stop using your information for that purpose.

Withdrawal of consent

Where processing is based on consent, you may withdraw that consent at any time.

Complaints

You may complain to us or to the Information Commissioner’s Office if you believe that your personal information has been handled unlawfully.

These rights are not absolute and may be subject to legal conditions and exemptions.

To exercise a right, email fsgemedical@gmail.com using the subject line:

Data protection request

We may ask for reasonable proof of identity before acting on a request. This is to protect personal information from unauthorised disclosure.

We will normally respond within one month, although the law may allow additional time where a request is particularly complex or several requests have been submitted.

We will not normally charge a fee. However, the law allows us to charge a reasonable fee or refuse a request in limited circumstances, including where a request is manifestly unfounded or excessive.

13. Your right to object

You have the right to object to our use of your personal information where we rely on legitimate interests.

To object, email fsgemedical@gmail.com and explain which processing you are objecting to and why.

We will stop the relevant processing unless:

  • we can demonstrate compelling legitimate grounds that override your rights and interests; or

  • the processing is required for the establishment, exercise or defence of legal claims.

You may object to direct marketing at any time. We will stop using your personal information for direct marketing after receiving your objection.

14. Automated decision-making

We do not currently use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

We will update this Privacy Policy before introducing this type of processing.

15. Data-protection complaints

You may complain to us if you are dissatisfied with how we have collected, used, stored, shared or protected your personal information.

A complaint may be submitted:

  • by emailing fsgemedical@gmail.com with the subject line Data protection complaint;

  • through our website contact form;

  • by writing to our registered office.

Please provide:

  • your name and contact details;

  • a description of the issue;

  • relevant dates or correspondence;

  • the outcome you are seeking;

  • any supporting information that may help us investigate.

We will:

  • acknowledge receipt of your complaint within 30 days;

  • take appropriate steps to investigate it without undue delay;

  • keep you informed where appropriate;

  • notify you of the outcome without undue delay.

We would appreciate the opportunity to investigate and address your concerns directly.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

You are not required to contact us before approaching the Information Commissioner’s Office.

16. Children’s information

Our website and services are principally directed towards adults, businesses and professional organisations.

We do not knowingly seek to collect personal information from children through the website.

A parent or guardian who believes that a child has provided personal information to us may contact us to request that it is reviewed or deleted.

17. Third-party websites and embedded content

Our website may contain links to websites operated by other organisations or may display content provided by third parties.

Third-party content may include:

  • maps;

  • videos;

  • social-media content;

  • external product information;

  • payment or delivery services.

Third parties may collect information when you visit their websites or allow their content to load.

We do not control third-party websites and are not responsible for their security, content or privacy practices. You should read the relevant third party’s privacy information before providing personal information.

18. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function. Optional cookies, including certain analytics or third-party-content cookies, will only be used where permitted and, where required, after you have given consent.

Please read our Cookie Policy for further information about:

  • the cookies used;

  • their purposes;

  • how long they remain;

  • how to accept or reject optional cookies;

  • how to change or withdraw your consent.

19. Changes to this Privacy Policy

We may update this Privacy Policy where:

  • our website or services change;

  • we introduce or remove service providers;

  • our processing activities change;

  • our legal or regulatory obligations change;

  • additional information is needed to keep the policy clear and accurate.

The date at the beginning of the policy shows when it was last updated.

Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals before beginning the new processing.

20. Contact us

Questions, requests or complaints relating to this Privacy Policy or our use of personal information should be sent to:

FS&GE MEDICAL LIMITED
Trading as FS&GE Medical
Company number: 13008526

9 Tigers Road
Fleckney
Leicester
LE8 8EG
United Kingdom

Email: fsgemedical@gmail.com
Telephone: +44 7747 799438

For privacy enquiries, use the subject line:

Data protection enquiry